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Phoenix Seminar
Tucson Seminar
Chicago Seminar
Nashville Seminar
Q & A
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Name
When is the best time to confirm you're picking up the "Right" person?
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At the end of the ride
Before the person gets into your taxi
While driving on the road
Where do you find the name of the person you've been dispatched to pick up?
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It isn't important, pick up anybody
Call dispatch and ask them
From the dispatch tablet
Tips are...
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Required by law
Best received by shaming the customer
Given freely by the customer
What type of music should you play when customers are in the taxi?
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Gangster Rap
Death Metal
Whatever they want after you ask
Oldies
Are you allowed to hand out business cards?
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No
Yes
Which customers should you give a business card to?
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None (Not allowed)
Any non-corporate customer
Every third customer
Both corporate & non-corporate customers
What is a personal as defined?
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Issues you don't want to talk about
Customers who call you directly
When should you accept a coupon?
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All the time (With a smile)
Only during a full moon
When it is during the hours of 6 AM to 9 AM
