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Phoenix Seminar
Tucson Seminar
Chicago Seminar
Nashville Seminar
Q & A
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Name
When is the best time to confirm you're picking up the "Right" person?
*
At the end of the ride
While driving on the road
Before the person gets into your taxi
Where do you find the name of the person you've been dispatched to pick up?
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It isn't important, pick up anybody
Call dispatch and ask them
From the dispatch tablet
Tips are...
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Required by law
Best received by shaming the customer
Given freely by the customer
What type of music should you play when customers are in the taxi?
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Oldies
Whatever they want after you ask
Death Metal
Gangster Rap
Are you allowed to hand out business cards?
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Yes
No
Which customers should you give a business card to?
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None (Not allowed)
Both corporate & non-corporate customers
Any non-corporate customer
Every third customer
What is a personal as defined?
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Customers who call you directly
Issues you don't want to talk about
When should you accept a coupon?
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Only during a full moon
When it is during the hours of 6 AM to 9 AM
All the time (With a smile)
