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Phoenix Seminar
Tucson Seminar
Chicago Seminar
Nashville Seminar
Q & A
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Name
When is the best time to confirm you're picking up the "Right" person?
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While driving on the road
At the end of the ride
Before the person gets into your taxi
Where do you find the name of the person you've been dispatched to pick up?
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Call dispatch and ask them
From the dispatch tablet
It isn't important, pick up anybody
Tips are...
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Required by law
Best received by shaming the customer
Given freely by the customer
What type of music should you play when customers are in the taxi?
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Gangster Rap
Death Metal
Whatever they want after you ask
Oldies
Are you allowed to hand out business cards?
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No
Yes
Which customers should you give a business card to?
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Every third customer
Any non-corporate customer
Both corporate & non-corporate customers
None (Not allowed)
What is a personal as defined?
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Customers who call you directly
Issues you don't want to talk about
When should you accept a coupon?
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When it is during the hours of 6 AM to 9 AM
Only during a full moon
All the time (With a smile)
