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Phoenix Seminar
Tucson Seminar
Chicago Seminar
Nashville Seminar
Q & A
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Name
When is the best time to confirm you're picking up the "Right" person?
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At the end of the ride
Before the person gets into your taxi
While driving on the road
Where do you find the name of the person you've been dispatched to pick up?
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Call dispatch and ask them
It isn't important, pick up anybody
From the dispatch tablet
Tips are...
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Required by law
Best received by shaming the customer
Given freely by the customer
What type of music should you play when customers are in the taxi?
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Death Metal
Oldies
Gangster Rap
Whatever they want after you ask
Are you allowed to hand out business cards?
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Yes
No
Which customers should you give a business card to?
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None (Not allowed)
Both corporate & non-corporate customers
Every third customer
Any non-corporate customer
What is a personal as defined?
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Issues you don't want to talk about
Customers who call you directly
When should you accept a coupon?
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All the time (With a smile)
When it is during the hours of 6 AM to 9 AM
Only during a full moon
