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Q & A
When is the best time to confirm you're picking up the "Right" person?
Before the person gets into your taxi
While driving on the road
At the end of the ride
Where do you find the name of the person you've been dispatched to pick up?
From the dispatch tablet
It isn't important, pick up anybody
Call dispatch and ask them
Required by law
Best received by shaming the customer
Given freely by the customer
What type of music should you play when customers are in the taxi?
Whatever they want after you ask
Are you allowed to hand out business cards?
Which customers should you give a business card to?
Any non-corporate customer
None (Not allowed)
Both corporate & non-corporate customers
Every third customer
What is a personal as defined?
Customers who call you directly
Issues you don't want to talk about
When should you accept a coupon?
All the time (With a smile)
When it is during the hours of 6 AM to 9 AM
Only during a full moon
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