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Tucson Seminar
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Q & A
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When is the best time to confirm you're picking up the "Right" person?
*
At the end of the ride
Before the person gets into your taxi
While driving on the road
Where do you find the name of the person you've been dispatched to pick up?
*
It isn't important, pick up anybody
From the dispatch tablet
Call dispatch and ask them
Tips are...
*
Required by law
Best received by shaming the customer
Given freely by the customer
What type of music should you play when customers are in the taxi?
*
Gangster Rap
Whatever they want after you ask
Death Metal
Oldies
Are you allowed to hand out business cards?
*
No
Yes
Which customers should you give a business card to?
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Every third customer
Both corporate & non-corporate customers
Any non-corporate customer
None (Not allowed)
What is a personal as defined?
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Customers who call you directly
Issues you don't want to talk about
When should you accept a coupon?
*
All the time (With a smile)
Only during a full moon
When it is during the hours of 6 AM to 9 AM
